Refund/Return Policy Last update 2 months ago

Thank you for choosing Webroxs for your freelance services needs. Your satisfaction is our priority, and we want to ensure that you have a positive experience using our platform. Please read our refund and return policy carefully to understand your rights and responsibilities.

  1. Refund Policy:
  2. a. Cancellation before Service Initiation:
  • If you decide to cancel a service before the freelancer initiates work, you may be eligible for a full refund.
  • To request a refund, go to your order page and click on the "Resolution Center." Provide details for the cancellation, and our support team will assist you.
  1. b. Quality Concerns:
  • If you are not satisfied with the delivered work, you can request revisions from the freelancer.
  • If the issue persists, you may be eligible for a refund. Contact our support team with detailed reasons for your dissatisfaction.
  1. c. Service Not Delivered:
  • If the freelancer fails to deliver the service within the agreed-upon time frame, you may be eligible for a refund.
  • Contact our support team to report the issue, and we will assist you in resolving it promptly.
  1. Return Policy:
  2. a. Digital Goods:
  • Since Webroxs deals primarily with digital services, there is no physical return of goods. Disputes will be handled on a case-by-case basis through our Resolution Center.
  1. b. Communication and Resolution:
  • In the event of any issues, we encourage you to communicate with the freelancer to resolve concerns mutually.
  • If an agreement cannot be reached, you can escalate the issue through our Resolution Center, where our support team will mediate and help find a fair resolution.
  1. Refund Processing:
  • Refunds, when applicable, will be processed to the original payment method used for the transaction.
  • Processing times may vary depending on your payment provider.
  1. Exceptions:
  • Webroxs may make exceptions to this policy in cases of fraud, abuse, or other exceptional circumstances.
  1. Contact Us:
  • If you have any questions about our refund/return policy, please contact our support team at [Customer Support Email].

By using Webroxs, you agree to abide by this refund/return policy. Webroxs reserves the right to modify or update this policy at any time without prior notice. Please check our website for the latest version of our policies.

Thank you for being a valued member of the Webroxs community!